Eliminate
Before automating anything, identify and remove steps that create no value. ESSII starts by asking: does this task need to exist at all? Eliminating waste is the highest-leverage transformation: every eliminated step costs nothing to run, maintain, or automate.
A financial services team reduced their invoice approval process from 12 steps to 7 by eliminating duplicate validation checks that were originally added as workarounds for a system no longer in use.