Operations
E-Commerce Order Fulfillment and Returns
End-to-end e-commerce fulfillment workflow: payment confirmation, inventory allocation, backorder handling, pick-and-pack, shipping, delivery, and returns with auto-refund.
15steps
16connections
Process steps
1
Payment Confirmed
Payment Processor · Stripe
2
Inventory Allocated
WMS · ShipBob + Shopify
3
Backorder Notification Sent
Customer Service · Klaviyo
4
Pick and Pack
Warehouse Staff · ShipStation
5
Quality Check
Warehouse Lead · Manual inspection
6
Ship and Tracking Email
Carrier · ShipStation + DHL/UPS
7
Delivery Confirmation
Carrier · Tracking API
8
Return Label Generated
Customer Service · Returnly
9
Return Received and Inspected
Warehouse Staff · ShipStation
10
Refund Processed
Finance · Stripe
11
Customer Satisfaction Survey
Customer Service · Klaviyo
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