Operations

Customer Support Ticket

Customer support ticket handling from intake to resolution.

10steps

11connections

Loading diagram: Interactive BPMN diagram with 10 steps for the "Customer Support Ticket" process.

Interactive BPMN diagram with 10 steps for the "Customer Support Ticket" process.

Categorize Ticket
Assign to L1 Support
Escalate to L2 Support
Investigate Issue
Provide Solution
Close Ticket

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Process steps

Categorize Ticket

Support Agent · Help Desk

Assign to L1 Support

System · Help Desk

Escalate to L2 Support

System · Help Desk

Investigate Issue

Support Agent · Knowledge Base

Provide Solution

Support Agent · Help Desk

Close Ticket

Support Agent · Help Desk

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