Operations
Customer Support Ticket
Customer support ticket handling from intake to resolution.
10Steps
11Connections
Process Steps
1
Categorize Ticket
Support Agent · Help Desk
2
Assign to L1 Support
System · Help Desk
3
Escalate to L2 Support
System · Help Desk
4
Investigate Issue
Support Agent · Knowledge Base
5
Provide Solution
Support Agent · Help Desk
6
Close Ticket
Support Agent · Help Desk
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