Operaciones

Customer Support Ticket

Customer support ticket handling from intake to resolution.

10Pasos

11Conexiones

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Pasos del proceso

Categorize Ticket

Support Agent · Help Desk

Assign to L1 Support

System · Help Desk

Escalate to L2 Support

System · Help Desk

Investigate Issue

Support Agent · Knowledge Base

Provide Solution

Support Agent · Help Desk

Close Ticket

Support Agent · Help Desk

Internal audit process from planning through fieldwork to reporting.

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